Guidelines & Policies • Maximum Occupancy

Guidelines & Policies • Maximum Occupancy Limits

The Zero Tolerance Issue • Occupancy limits have logical, legal, fire code, and insurance implications, ramifications & constraints. As much as it pains us to bring up the following, because it happens 10 times a year when we have well over 2000 reservations a year, we do want to hold up our end of the bargain by describing very clearly, and in no uncertain terms, what will occur without fail when the situations below present themselves. A very limited number of folks can be abusive of our "aim to please" hospitality and goodwill, and/or flat out think lying to, or cheating one’s fellow man is a virtue. That is a philosophy we do not share.

Guidelines & Policies • Maximum Occupancy Limits
The Maximum occupancy for each room, cottage, or cabin, includes all adults, children, toddlers and babies lodging in each respective room, cottage or cabin is listed above.
Clients who check in with more persons than the number of lodgers for which they reserved but which still respect the occupancy limits for their specific room, cabin or cottage will be billed $25 a day for each extra person, including children, toddlers and babies. Some people can make honest and legitimate mistakes about those issues despite our best efforts to communicate that information in all places possible. So our approach is… no harm no foul, but the client will need to have their billing accurately reflect the nature of their stay. If the client decides at that time to annul their reservation, or refuses to have their billing adjusted, or becomes loud, unruly and uncivil said client will be billed for their complete stay as reserved anyway, forfeit their reservation, which by then we will no longer be able to rebook, and a client behaving in that manner will morph faster than they might imagine into trespasser status, and be asked to vacate the property within the next 60 seconds. Failing to honor that request within those 60 seconds will generate a 911 call resulting in a visit from the local Constabulary.
• Clients who check in, or try to sneak in afterwards, more persons than the number of lodgers for which they reserved, and which do not respect the occupancy limits for their specific room, cabin or cottage, including children, toddlers and babies, will forfeit their reservation, will be billed for their entire reservation, and be asked to vacate the property immediately. If the client becomes loud, unruly and uncivil, said client will morph faster than they might imagine into trespasser status, and be asked to vacate the property within the next 60 seconds, or if the violation is discovered after they have checked in within 30 minutes. Failing to honor that request within those 60 seconds or 30 minutes will generate a 911 call resulting in a visit from the local Constabulary.

While what is above might seem either inane, comical, harsh or unnecessary, you can take our word for it that the problem exists, and is very real, or this carefully crafted and worded page which took 5 hours to prep, edit, program and publish would not exist. We have had people reserve for 2 and show with 8, to use a historic cabin on the National Register of Historic Places whose maximum occupancy was 4 and whose furnishings were of significant value. We have had people reserve for 4 and show up with 12. Some people think seniors, children or babies do not qualify as a person for the occupancy limit, they do. And for all kinds of very sound reasons, this policy bears no exceptions.

The Mast Farm Inn, Historic North Carolina Country Inn,  Policies, Guidelines, Terms, Conditions
The Mast Farm Inn, Historic North Carolina Country Inn & Restaurant, Valle Crucis, NC